Privacy Policy
Last updated: 18 September 2026
At Urban Society Interiors, a brand of Flow Ventures Sagl, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the rights you may have when you visit urbansocietyinteriors.com, contact us, subscribe to our newsletter, or purchase our services.
We process personal data in accordance with applicable Swiss data protection law and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Who We Are
Urban Society Interiors is a brand of:
Flow Ventures Sagl
Via Cantonale 69
6805 Mezzovico
Switzerland
Email: urbansocietyinteriors@gmail.com
In this Privacy Policy, “Urban Society Interiors”, “we”, “us” or “our” refers to Flow Ventures Sagl in connection with the Urban Society Interiors brand and website.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.
Depending on how you interact with us, this may include:
Your name and contact details
Your email address
Information submitted through our contact or enquiry forms
Information you provide when purchasing our services
Information contained in correspondence with us
Information relating to your interior design project
Technical information such as IP address, browser type, device information and operating system
Information about how you use our website, including pages visited and interactions with the website
Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Contact & Enquiry Forms
When you submit an enquiry through our website, we collect the information you provide, including:
First name
Last name
Email address
Information about your space or project
We use this information to respond to your enquiry, understand your project and, where relevant, discuss our services with you.
We do not use information submitted through an enquiry form for unrelated marketing purposes unless you have separately agreed to receive marketing communications.
4. Newsletter
You may subscribe to The Urban Society Edit, our email newsletter, through our website.
When you subscribe, we collect your email address and use it to send newsletters and other communications relating to Urban Society Interiors, including design inspiration, projects, news, services and occasional offers.
Our newsletters are managed using Squarespace Email Campaigns.
You may unsubscribe from our newsletter at any time by using the unsubscribe link included in our emails.
5. Virtual Interior Design Clients
If you purchase a Virtual Interior Design package or work with us on an interior design project, we may collect additional information necessary to provide the service.
This may include:
Your name and contact details
Room measurements and dimensions
Floor plans
Photographs and videos of your space
Inspiration images or references
Information about your lifestyle and how you use the space
Your design preferences and requirements
Your budget
Information about existing furniture or items you wish to retain
Other information you voluntarily provide in connection with your project
This information is used to understand your project and create and deliver the agreed interior design service.
We may share relevant project information with third-party service providers where this is necessary to provide the service, such as suppliers or sourcing partners. We will only share information that is reasonably necessary for that purpose.
6. Payments
Payments for our services may be made through Squarespace Commerce or by bank transfer.
When you make a payment through an online payment service, relevant payment and transaction information may be processed by the payment provider involved. We do not store complete payment card details on our own servers.
For payments processed through third-party providers, their own privacy policies and terms may also apply.
Where payment is made by bank transfer, we may process information such as your name, bank details, transaction reference and payment amount for the purposes of processing and recording the transaction.
7. Cookies & Analytics
Our website uses cookies and similar technologies.
Cookies may be used to:
Enable essential website functionality
Remember your preferences
Understand how visitors use our website
Analyse website traffic and performance
Improve our website and services
We use Squarespace's website functionality and analytics tools and intend to use Google Analytics to understand website traffic and user behaviour.
Where required, non-essential cookies and analytics technologies will only be activated in accordance with your cookie preferences.
You can manage your cookie preferences through the cookie banner displayed on our website.
The specific cookies and third-party technologies used on the website may change over time as we add or remove services.
8. Third-Party Services
We use certain third-party providers to operate our website and provide our services. These may include:
Squarespace — website hosting, website functionality, commerce and email marketing
Google Analytics — website analytics
Payment and banking providers — to process payments and transactions
Other service providers where reasonably necessary to operate our business or deliver your requested services
These providers may process personal data on our behalf or as independent data controllers, depending on the service involved.
Where third parties process personal data, their own privacy policies may also apply.
9. International Data Transfers
Some of our service providers may process or store personal data outside Switzerland, including in countries outside the European Economic Area.
Where personal data is transferred internationally, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the circumstances, this may include relying on an adequacy decision, appropriate contractual safeguards such as standard contractual clauses, or another legally recognised mechanism.
10. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required by applicable law.
Retention periods may vary depending on the type of information and our relationship with you.
For example:
Enquiry information may be retained for as long as reasonably necessary to respond to and manage your enquiry.
Project information may be retained for the duration of the project and for a reasonable period afterwards.
Transaction and accounting information may be retained for the period required by applicable legal and accounting obligations.
Newsletter information is retained until you unsubscribe, unless we have another lawful reason to retain it.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Your Rights
Depending on the applicable data protection law and your location, you may have certain rights regarding your personal data, including the right to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where legally permitted
Object to or request restriction of certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal data is processed
Lodge a complaint with the relevant data protection authority
To exercise your rights or ask a question about how we process your personal data, please contact us at:
urbansocietyinteriors@gmail.com
We may need to verify your identity before responding to certain requests.
13. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms, retailers, suppliers and other websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements.
The latest version will always be made available on this page, together with the date of the most recent update.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Urban Society Interiors
A brand of Flow Ventures Sagl
Via Cantonale 69
6805 Mezzovico
Switzerland